The worst, I would have given this company a zero star review if possible. The order was sent to wrong address and then when it finally arrived it was broken and it had missing parts (it was obviously been put together by someone else and sent to me that way, a first time customer, so no quality control whatsoever). When I called about the issue I could never speak with a manager or supervisor, someone always answer the phone but all they do is rely the message as they have no power of making decisions. The whole situation quickly escalated and I just wanted a full refund, their policy states refund within 30 days, and nowhere it mentions the items that are not qualified for a refund, other wise I would have never bought the item. They tried to send me a new item but I had already purchased something else cause I was having guests that weekend ( it was a bed frame), that’s when I tried to get a full refund. In the end they only refunded $42.57 out of $104.48, they made me pay for the second item that was shipped to me, I refused the item when it arrived so they charged me for that shipping when in the first place I had not agreed to this resolution. It is their way or no way.