If we were handing out letter grades Top Drawer would receive a solid F. I received my night stand and the top drawer is cemented shut and will not open. The bottom drawer is not attached to the frame of the night stand at all so it is completely unsecured and you can see the screws where the rail is supposed to attach to the frame... I have called 4-5 times, emailed 7 times over the last week and only received ONE response the first day asking for pictures... which I sent immediately. I have received NO correspondence from them since. I am so thoroughly disappointed at the lack of response and customer service regarding this simple return of a useless product.