On Friday 18 Oct I came home to find that my sons new TOPMAN coat had been delivered by YODEL, only problem was that they had left it in a safe place (NOT), they had put it in the green recycling bin, and ,yes thats right ,IT WAS RECYCLING DAY. I phoned Yodel straight away and quoted the number on the delivery card and a recorded message said "DELIVERY LEFT IN GREEN BIN" I then phoned Topman and explained my dilemma, they said they could give me a refund in 10 to 12 days and in the mean time I could buy another coat with 10% discount however we do not have another £50 to spend short term. So we will have to wait atleast 3-4 weeks to get his new coat. After listening to my moaning on for 10 minutes the girl on the other end said she would keep a personal eye on the situation and phone me back after 48 hours, she did not. I have phoned Topman again today and they said they have to wait for Yodel to "interview the driver". I suggested that they could phone yodel and quote the card number as I had done initially and listen to the recorded message as I had, confirming that the driver had indeed left it in the green bin. But Topman seemed to be wholey unwilling to actually help urgently and would not, could not send us the coat we had paid for. In conclusion instead of just thinking that YODEL are rubbish couriers, I have ended up being completely hacked of with TOPMANS customer services inability to deal with a unique problem in a unique way, needless to say I will avoid TOPMAN online in the future