Ordered in June 2020. Wrong item sent, returned the next day and it's now mid July still waiting for my refund that for some reason won't appear on my online account portal (used for order, returns, and exchanges). Return label was printed and the item was returned to it's distribution center as instructed, but the return status was not updated. After several emails w/ customer rep I received an email stating they won't accept the returns in their retail store which has nothing to with my situation as the item was returned to distribution via parcel AS INSTRUCTED by the company (email pic attached). I's crazy how a company this famous can be this disoriented and confused.