Purchased £70 worth of goods several weeks ago £50 cash transaction and £20 voucher! (To round up the figures) Goods were dispatched but only reached the warehouse depot due to packaging damaged beyond repair. (That’s what an email claimed to say - eventually - after receiving daily texts saying expect delivery today!) Therefore we didn’t actually receive any goods. The goods were redirected back to Topshop!!! Top shop made a refund - but decided to keep £20. Unable to make contact with them other than by email. I have now received the same automated response asking for the order number. I have responded 3 times now with this information. Not had a response back now for around 2 weeks. Criminal what they have done - one not responding to my query and secondly keeping £20 of my daughters (Christmas present) if they had just simply re dispatched the order I would have been happy. Do not purchase anything from Topshop - criminals and thieves