I am appalled with the service from Topshop (online ordering and customer services) I can't even begin to tell you all the problems I've had with them! They spoilt my daughters birthday who only wanted Topshop clothes. I was given a birthday code which didn't work, I've had an absolute nightmare trying to sort it out, finally, I had an email to say they will refund the 20% after I've ordered, so I put in a large order and have heard NOTHING back! today I received an email to say the order is delayed, I've had problems delivering to my home before (useless couriers Topshop uses!) so went for delivery to store which isn't any better. I am really frustrated and upset and can't bear the thought of spending most of the day trying to get through to them on the phone (like others I have been had a number of calls where I have waited over an hour and then cut off!!) and emails/facebook can take a week to be answered! I am fuming and just want to cancel this order (nearly £500.00)