DO NOT SHOP AT TOPSHOP. If there is an option of giving zero star, I would do it. First of all: The return service is super confusing and messy. I made an online order from topshop usa website and tried to return some items via UPS. I got charge for return fee even though they said on the website that the return was free for US address. I did EXACTLY as instructed, but still got charged. I contacted the customer service back and forth for so long, at first they said they did not cover cost for return (even I had US address), later they said I got charged for return it with express method, which was NOT TRUE because I used free UPS label provided by Topshop. Here is brief summary of how the situation was: - Me: could please explain why I should have "delivery discount charge" in my refund? - Topshop: it was a return fee. We do not cover the cost of return in your country. - Me: As far as it is stated in the policy on the Topshop website, return from UPS will be free of charge. . - Topshop: you will be charged if you return it in express method. - Me: I returned it with the free UPS label provided by Topshop after I requested returning from my account. I did NOT return it with express. I dropped it off at the UPS store without either extra charge or request to send it in express method. . ... no reply... Second: they say on the website that orders over $20 will be free shipping to US, and student will receive 10% discount. However, when you apply the student discount code, the free shipping option DISAPPEARS, even though the total oder after the discount code applied is still over than $20. So basically if you'd like to get $2-$3 off from the student code, you will need to pay $5 for the shipping. What on earth is that? what is the point of the discount for students? Do they really want to discount for student at all? So, I contacted them for this and they said they would be nice and waive the shipping fee, and be aware that this is the ONE-TIME FAVOR from them. It's so ridiculous. Bottom line, I WOULD NEVER RECOMMEND SHOPPING AT TOPSHOP TO ANYONE. Their products are overpriced, their policy and system sound good but they DO NOT actually follow it. THEY ARE FRAUD.