I was advised by one store to go to another to purchase a specific item they supposedly had in stock upon arrival they informed they did not have it there and would order it to the original store I had tried as closer to home for me On the date and time advised to collect was rudely greeted when entering Brixton store to find they hadn't had my delivery and still would not receive for another 4 days despite the fact of me paying £10 for delivery I then cancelled the order and was advised that I could not receive a cash refund as the previous store had transferred by cash onto store card for ease of collection from another store I then waited 2 weeks until free next day delivery online and managed to resolve the issue myself this should not be the customers responsibility and disappointed by lack of help by delegates in store as well as head office over the phone created more problems than solved not good enough