I placed an order two days prior to a friend's birthday. At 8am on delivery day I received an email saying the flowers were "enroute". I was glad she would get the bouquet that morning. At 7pm the flowers had not yet been delivered. You can't reach customer service by phone. You only have email as an option. According to customer service in their 7:45pm response, the local courier has until 8pm to deliver. This isn't stated anywhere on their website. Why the hell would i want birthday flowers to be delivered at 8pm on their special day? I would have chosen the day before delivery or taken my business to another company completely. 8pm comes and goes. I send another email requesting a refund on the delivery charge and a fresh bouquet to be delivered the next day. No response. The flower eventually arrived at 8:30pm. I get an email this morning telling me "we see the flowers delivered and sorry for the inconvenience but the courier was really busy". I ordered flowers two days in advance and paid a $20 delivery fee to have flowers delivered after festivities were done leaving a friend feeling like I forgot about her. I'm going to keep fighting for my delivery refund although I know it will fall on deaf ears. I do not recommend this company to ANYONE for ANYTHING!