I placed my order on November 26th. I received a message the same day that said my order was being processed, I was more than a little surprised because that was Thanksgiving day. The message even included "aren't we prompt". I did not receive the "your order has been shipped" message until December 9th. So, assuming the processing e-mail wasn't an absolute lie, that is 13 days from processing to shipping, if no one was working thanksgiving day or even the Friday, Saturday and Sunday following Thanksgiving (and the processing e-mail was a lie), that is still 10 days from processing to shipping. In no circumstances do either of those timelines qualify as "prompt" or even adequate. I am writing this on December 12th and the product still has not arrived.