I give Torque King 5 Star The part was perfect, the order said recieved and shipped the same day and it was. I give Fed Ex A zero star the package sat at terminals for days, said it was out for delivery and showed up days later. Since this is an internal survey and not online Im not hurting Torque King's Reputation, I understand Fed ex is out of your control, I own a parts supply store and also like to have input from customers, my biggest complaint is shipping, I contact my Fed ex Rep once a week with complaints it seems to working. I look forward to doing buisness with Torque King in the future, our hands are tied with Fed Ex, UPS, Ect....