I’ve been a long time customer, probably close to 20 years, back when gear man Dan would personally answer tech questions on the phone. This time my parts arrived very poorly packaged and almost falling out of the box if UPS hadn’t added lots of tape. Due to everything being just piled in a single box with some heavy parts on top of more fragile ones, some of the parts were damaged in shipping. I was told that they would replace those parts if I shipped them back which is fine, really inconvenient for me, but I understand them wanting them back. I was told that my new parts were on the counter waiting to ship out and as soon as they received my tracking number for the damaged parts, the new ones would be sent out immediately, it was right at 48 hours later according to the email I received with the new tracking info. Unprofessional and disappointing.