I was referred to Total Health Care via my work. The process was done very professionally and very quickly, the lady I spoke to on the phone from Cambridge was lovely and very friendly. However, Unfortunately, I found the experience unpleasant when going to the clinic, Steve who was the physio was arrogant from start to finish, at times I found he had rude attitude with how he ask questions and not very professional. He made me feel that I was wasting his time!! I went for a knee assessment and at one time he looked under the table and told me to roll my trousers up, I couldn't get them passed my knees and he said still looking under the table ' How I'm I suppose to see them then' in a rude manner! At this point I felt like I wanted to walk out. If this is how you are treated privately then I will stick to the NHS where I have found them far more pleasant!!