Very unprofessional arrangements at the Castle Park clinic in Cambridge. When I arrived, the reception staff did not have any mechanism for contacting the therapist and could not even tell me if the therapist was in the building. 40 minutes and 2 calls to the central team later, the therapist finally appeared. She seemed seemed stressed out and disorganised and she was not familiar with the building. Halfway through the appointment, someone else let themselves into the room. Then a group of people came into an adjoining room and had a very rowdy conversation that sounded like it was in the same room. Completely unprofessional - particularly when providing treatment that is meant to reduce stress and anxiety.