I placed an order and received a voucher for a horse racing day as a Christmas Gift, all very good (if a little slow). However when the voucher came to be used the recipients were informed that the voucher had been cancelled. Researching this I discovered that the voucher provider (Buy a Gift) had been instructed to cancel the voucher and refund the money to Totally Gifts by the finance department of Totally Gifts. There was no reason that this should have been done and I had no communication from Totally Gifts, and no refund from them. Whilst Buy a Gift customer support was exemplary in their response, I have not had any response to numerous e-mails to Totally Gifts. I have now had to start a time consuming dispute procedure via Barclaycard to try to get my money back (and hopefully have Totally Gifts removed as a trusted user of Barclaycard services)