Although the process of purchasing was easy and the product arrived pretty quickly, the product itself was not good. The paint either doesn't want to come out, or flows out in puddles. One of the paint pens stopped working altogether. The paint color is poorly matched and one of the two pens was chalky white rather than matching the pearly white of my car. Sadly, the pen the fell apart and stopped working was the one that actually matched my paint. Also, trying to put paint on smoothly with a hard tipped pen is virtually impossible. I wish I had gone to an auto parts store and purchased the touch up paint from there. My best friend did that and hers came out beautifully and was much less expensive.