Extremely poor service. I placed an order the start of December which was a Christmas present. It got to mid December and I had to chase the order up. On several occasions aproaching Christmas I was promised Christmas deleivery. I did not receive my order at all. I then had to get back in touch my self to ask where my order was. The company then promised me they would reorder my bag but, I received no money back just an email with a promise that my order would be fast tracked. Three weeks later, no sign again of my order. I chased my order up again, and they claimed to have yet again encountered another ‘production’ error. I again received no offer of any type of discount or money back for such poor service. Do not purchase anything with them!