I wish I had read reviews first. Customer service is appalling to deal with. I put in an order for my daughter's xmas last night. I would never spend so much on a bag so wanted it to be the perfect gift. You have to choose about 6 things to personalise it, I left out skin tone. I phoned at 9am before my order could possibly be processed so I could amend. I was put on hold for about 10 minutes then it just kept ringing out. Phoned again. Nothing. Got lots of email replies to be told there was absolutely nothing they could do. Most companies would try & help out a paying customer, considering the circumstance. Very disappointed at the poor customer service. Would definitely not recommend his company.