Firstly, I ordered a personalised backpack for my little sister for her birthday on the 10th December. The bag on the 7th and it was all wrong. I ordered blonde hair with pig tails and I received brown hair and a pony tail, wrong colour eyes etc. I tried phoning and emailing and it took several attempts and I finally got through. I was sent a replacement, however I asked if I could amend my order by changing the eye colour to which I was told no after again them taking ages to get back to me. Thankfully, my order has came and it is right. I will not order from this company again as the communication is very poor as why would they send out an order without checking it?! It's clear they cannot handle the amount of orders. It's ashame because when it came it did look lovely.