Well having read the reviews after placing my order I was very sceptical. I ordered a personalised London Underground mug for Secret Santa at work and thought it strange that they could send personalised items out so soon to Christmas, I ordered on the 18th. Anyway I resigned myself to the fact that I wouldn't receive my purchase, or I would and it would be broken, or I would and it would be awful or have incorrect printing. I received an email yesterday to say my item was in transit, but the tracking number was not recognised, so more alarm bells. Today, the 23rd my order arrived, I opened the box and hey presto, perfect item. A good, sturdy mug, intact with the name printed immaculately. Very pleased. I guess I've been lucky, now just have to get it to work without dropping it.