2/4 items :( I ordered 4 personalised items on the 10th of December 2016. I was advised when making my order that all items would be with my by the 18th, plenty of time for Christmas. I was really pleased when my parcel arrived on the 15th of December, but was very disappointed when only 3 out of my 4 items arrived. Two of my items were fine, the other (A personalised glass bauble with a Christmas tree inside), had a large finger print type mark on the front of it. I was not overly happy with this but i managed to get the greasy mark off the item with some glass cleaner and a little elbo grease. When re reading the terms of my order i realised that there was small clause in the text that says that order with multiple items may not arrive together and may be sent in multiple parcels. With this in mind I waited. On the 17th of December I emailed the company to ask where my 4th item was and I was told on the 17th by Matt Steans (Customer service adviser) that it had been dispatched that day and I should allow 3-5 working days for it to arrive. My 4th Item finally arrived on 21st of December but this is not the end of the story. The Item that I had received did not match up to its online description and no what I had ordered. I emailed the company straight away, as you can not phone them. and explained that the item was a gift and that it was for Christmas, I even asked them to be up front and tell me if they could put this right before Christmas. The email that I received back from Jane Coates Customer service Representative emailed me back and asked if i could provide pictures of the item that i had received and outline clearly the problems i had with the item. she even said in her email that she would get this resolved as quickly as possible. My reply was sent immediately. This was the last contact I had with toxic fox it is now December 30th and I am still waiting. I will never use this company again. appauling service, cant speak to anyone and they have not only let me down but also my friends of whom the gift was for. I will never deal with the company again, and i would urge anyone who is thinking of using this company not to. Especially if you want to be a "gift hero"