The response to the below email I sent to Toxic Fox after waiting for 3 weeks and still not receiving my item was it's nothing to do with us and if you want your item, pay for it & postage again. Very very strange customer service. Email Good Afternoon I have a missed call from your office as I was in a meeting so could not answer. I attempted to call back but some 30 minutes ago but the phone just rang. I assume it was your manager trying to contact me after our conversation about my missing item earlier. I contacted the post office and they confirmed that any incorrectly addressed postage with a return address on it is automatically sent back to the sender. They also confirmed any postage sent 1st or 2nd class is automatically insured by the post office for £20 and and up to a £4 postage fee. Only the sender can make the claim not the recipient and it is reasonable to expect this claim to be made by Toxic Fox as you are the sender. The total cost of £24 you can clam is less than the amount I paid so if you insist on taking an additional payment from me then you will profit from your mistake. In addition the post office assures me that it would have been returned to you if the packaging contained a return address as you confirmed it did so you should now have my item back at your offices. I looked again at your website and you do appear to have an issue with the order page. Your site automatically finds an address from the postcode and gives a list of door numbers but unfortunately it allows you to continue without selecting a door number or flagging up that you failed to do this. In any case, I did indeed select a door number. I understand from our conversation that any non hand made items are dispatched without any checks and someone could input any details on the order page such as jumbled words or indeed nothing at all and the package would be dispatched. Online procedures usually limit progress unless recognisable details are given and all fields are completed as they are suitable for all types of users. Given the above information, please do dispatch a replacement to reach me by Friday as this is the date when I am travelling across the. Country to attend my friends 50th birthday party to gift this personalised item.