To say I am disappointed is an understatement the quality of the bag is rubbish for the price I paid I have used you in the past and the previous time the quality was much better. I also picked the design I wanted which was a girl with ripped jeans and converce on with was my daughter to a tee to my disappointment you have only put half a body on the bag no converce in sight I also ordered the latte mug which has the full body on it. I have attached a copy of the bag which in my opinion I would not have paid £10 never mind £30 . I have tried phoning you but no answer if I am not satisfied with your reply I will be putting a review on your webpage. Very dissipointed customer I was so excited to receive this bag Unfortunately I am having to put this on your page due to the negative reply you sent me to the above email I will also be taking this to trading standards as your customer service is one of the worst I have experienced. Your customer service advisor David needs customer service training. I can assure claireabella I am not letting this go you were quick enough to take my money and post me rubbish.