Absolutely shocking service. Fill you full of lies about your order. Ordered a personalised towel for my 10 year old sister on 11/12/17. Delivery said 16th the 16th comes and goes so I check and delivery says 23rd. 23rd comes and goes, still no parcel. No one answers the phones. Customer services fill you full of lies 'oh it's been dispatched' 'accept two free items as a apology' to which no one got back in touch with me. I have a very upset 10 years old. Appalling services. Claireabella should be ashamed of themselves. There seems to be hundreds of people missing xmas gifts. And the majority of them was for children. Set of con artists. Take your money and you receive no items.