Twice I have ordered with Toxic Fox and twice my order has not been delivered by the promised date. The first time I waited four weeks for my item and this time my item is a week overdue. The customer service phone line doesn't exist - every time you call they say the line is down for maintenance but this has been going on for almost three months - a long maintenance for a phone line. Emailed several times about my orders to question where they are and why is there a delay and I waited around four days each time for a response even though they say they aim to get back to you in 2 working days this isn't true. Very poor service for a business that provides gifts. if you are ordering a gift ensure to do so at least six weeks in advance as its almost certain that something will go wrong.