Used this company a number of times in the past for myself and for gifts for friends, and was always delighted with the products, service and delivery. What has gone wrong???? Placed an order in their birthday promotion (early April) and still haven't received my bag. It always appear to be in production and no-one seems to be able to say when it will be available for delivery. the phone system is never working - always getting maintenance done. They seem very able to to continue sending me emails offering various discounts every other day. (one has just popped into my email box just now - yet they didn't send me a GDPR one!! Still hoping to receive my bag before I leave for holiday on Friday, but to be honest I'm not holding out much hope :( I am one very disappointed ClaireaBella customer. My advise - avoid where possible until they get their act together. I've also noted they haven't responded to any comments on here which again is poor customer service.