Ordered a large suitcase before Christmas which I may add, did arrive and pleased with, so stupid me, ordered a small one to match for a birthday gift, not arrived, don't reply to emails, don't reply to the live chat which clearly isn't live because you have to wait for them to contact you, which is an email in my opinion, found the phone number on here, tried to call it, but they don't answer the phone stating that they think its easier to correspond via email and alleged live chat, well it might be easy for them as they don't respond. So had I have read these reviews prior they wouldn't have had my money, and certainly wont be getting future orders and the one I was about to place. So in my car I will be going to face them in person,