Ordered a jute bag for my holiday on 19th sept 2019... they promised i wud receive it for that date but i didnt ...the delivery driver took a pic of my house an send the parcel bk without leaving a card to say they had been. I contacted toxicfox to be told they have received the parcel bk an they wud resend it out... i gave them my daughters address so its guaranteed sumone is definitely in to sign for it. They emailed said it wud be delivered monday 7th Oct 2019... no delivery. I emailed again repeatedly after 4 days to be told they had received the parcel bk again. The delivery obviously hadnt tried to deliver it as my daughter was in waiting for it. Ive requested my money bk 3 times to be told ... no refunds as its bespoke made. They now want another address to send it too. CLAIRABELLA WOT R U PLAYING AT... deliver the parcel an refund me at the same time. Ive had enuff messing an waiting about. U need a phone line or a faster respond service. I want my money bk. Sort it out 😡😡.