Absolutely awful customer service !!! 8 weeks since ordering and over 20+ emails later and still no product received. Every email says ... order in production...! Can not get anyone in customer service to commit to a date the items will be made and dispatched. No option to ring them just email. Why can this company not tell me when the product will arrive? This was a birthday gift bag for a paramedic friend of mine - ordered way in advance - what a shame. I have purchased before and bags were lovely and they actually arrived - whole company let down by horrendously poor customer service.