Ordered 2 personalised Jute bags in August with a dispatch date of 1st October. Wish I had come to this website before ordering as I probably wouldn't have bothered! So, 1st October comes and goes with still no bag, no email to explain delay. So I email customer care (or customer dont care) with no response- have now emailed the address which sent the order confirmation email to me in the hope someone can respond. Missed the birthday that one of the bags was scheduled for, so just hoping it makes it in time for Christmas. Laughable thing is, I get an email daily from toxic fox and they now tell me their christmas shop is open. You probably wont get your order till next christmas, but hey what do I know! First rule of any business is making sure you have good customer care- otherwise they wont come back! So, if Toxic fox wants to respond directly to this, then great, because as of yet you haven't bothered to respond to me so far