I bought a trampoline for my 2 & 5 year old granddaughters last week. Despite attempts by 4 adults we could not get it assembled correctly. The next day my husband and I took it back to the Chatham store. There then ensued an hour and a half of attempts by Manager Tania Carver and Ann Rennie (supervisor) followed by Julia Thomason (manager) and Lee Delaney (supervisor) to assemble it.....give them credit they came close!!!! At all times they were hard working and concerned to achieve customer satisfaction. They must have been exhausted after their efforts as pulling the tension on the elastic was VERY hard. In the end we came home with a little tikes trampoline...which is now much enjoyed by the two girls! I want you to know that this is again much appreciated service!!!