I reserved an In The Night Garden Pinky Ponk toy using their Click and Collect service at the Stockport store. I received an email and text with the reservation number which was great as I didn't need to print anything to take with me. When I arrived at the store I asked at the front desk where to go for Click and Collect and they kindly directed me to the correct desk. I went over to the Click and Collect desk where I waited 15 minutes for someone to come along to serve me. A man came along and asked what I was there for and I explained I had reserved an item and he said 'OK I'll be back in a minute' - that was the last I saw of this man. Around 5 minutes later another man came along to serve me so I gave him the reservation number and he went to get the toy. He came back with a Ninky Nonk toy. I explained that this was not the correct toy. He was not impressed by this so he went and printed my order and asked if it was the correct name, which it was, then he said you have reserved a pinky ponk and showed me the order. So I said yes but the toy you have given me is a Ninky Nonk. He then said that they were the same thing so I said that they are not and I already had a Ninky Nonk for my son. He argued that I was wrong and that they were the same thing. I told him that I had seen a Pinky Ponk toy on a shelf on my way to the desk so he would know that they do stock them. He then said I would have to go and get a Pinky Ponk for myself of the shelf the store and pay at a different till!! I did this and had to queue for anothe 5-10 mins to pay for it. Not impressed at all!!!