purchased a stunt scooter for my son for christmas , on Christmas day when we put the item together with a very exited son who thinks santa has delivered exactly what he asked for, we found the item had clearly at some point been used as there was damaged on the base scratches on the bar and a dirt on the base. The response we had was what date is suitable to collect the item, my response was that this is not ideal as I couldn't tell my son he couldn't use the scooter if you want to collect I need it replaced asap or we would have been satisfied with a small compensation as it was not a new item. They offerd a £10 voucher to spend with them!! I'm sorry but if you had only said we will refund you £10 and said how sorry you were that item was not in the condition it should have been in, but you called it a gesture of good will!! Which basically makes me feel incredibly annoyed as this implies I don't have a justified complaint, when you sent me a used item!!!! This has remained a topic of discussion among my friends who interstingly have their own dissatisfied stories,, oh how easily you could have satisfied a customer and failed.