All looked good on the web site. An "instant" text message that the product was reserved with a promise of a message "within 29 mins" to say it was ready. 29 minutes became 45 minutes, still ok. At the store there's just a small notice to say collect at "Babys r us Information point" no directions. At the ed of Babys r us there is an information point and a collection point. The collection point says collect at the information point. No staff at either, but several customers. Eventually someone arrives and looks disparagingly. "This is not the collection point" he says. You need to be at the Information point. We point out the large sign saying Information Point." Obviously we are really stupid. "Not this information point the babys r us information point. It's round the corner that way, It's a bit hidden and it doesn't have much of a sign..." Go round the corner, it's still not obvious. Eventually another staff member points to a small till and then finds the goods and send us off to the checkout. I'm left feeling that Toys R Us want us to shop at Amazon in future., I will not be back.