Hi I brought a Lego technique set from toys r us Stockport . The Lego set was 100 pound after building it I found some pieces missing in the set I drove to Stockport and spoken to customer service at main reception she started to pull out the Lego pieces out the box then count all the tyres that were in the box she then started to flip through the book and look at Lego page by page I was standing there for 30 min before I asked her are you building it for me if you are ill pick it up tomorrow she said no I'm no she dropped some pieces on floor which she was in aware of and I didn't till her until I got close to what was going to happen next She went and brought manager the manager said we can open another box and give you prices out that box I said to her can you not do a swap she said no I asked what if I find pieces missing in that more and then what do I do she said well you will just have to come back we'll give you pieces out other box . I said that's too much trouble she said well thats up to you if you don't want to come back. I then picked the Lego set up and walked out store I then went to toys r us at Manchester near pickadilly and I was told the manager has left message for this store not to have it exchanged just to pick up pieces every time I need a piece I have to go to the store . I did the same I then tried the Bolton store and was told the same I was treated because I was Asian and this kind of reruns policy I have never seen anywhere if someone was disabled how would they keep coming to collect the pieces again and again Toys r us are worst company I ever brough toy from So people before you buy something from toys r us ask then to write down if parts or item is damaged they will take it back and sign it because this company is outrageous I have reported it to obudsman and trading standards