The one star really represents -5 as we have to tick a start to present a review. I like many others was sucked into how good everything was from the off when I purchase a lens from E-Infinity but it became such a very different situation when apparently my lens had been delivered yet I had not received it. They said they had a signature of delivery from Royal Mail Courier, which they did but it wasn't my signature nor was it my surname, I am not a JONES as stated by Royal Mail. They said they took it up with royal mail and they said their GPS states it was outside my house. Important points here are 1. My son worked for a delivery firm and the GPD can me half a street out 2. The responsibilities of the product lays with E-Infinty not a 3rd party delivery system so the issue of non delivery is between Royal Mail and E-Infinty not Royal Mail and myself as suggested by E-Infinty Under the Consumer Rights Act 2015 it states this.. "Delivery The retailer is responsible for goods until they are in your physical possession, in the possession of someone appointed by you to accept them or delivered to your nominated safe place. This is because your contract is with the retailer, who you bought the goods from. So, if your goods are still undelivered and you would like to make a complaint, you should complain to the retailer - even if you think it’s down to a poor service from the courier." "Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer." It also states that I can cancel within 30 days, I contacted E-Infinity within that timescale and they refuse to do anything bar say its being investigated by their 3rd party courier. I am now having to take this up with various legal establishments to recover my £740. There last contact with me was back August 23rd to inform me that the investigation was closed by the 3rd party courier claiming it had been delivered and they would not issue a refund off the back of that.