I have ordered a Sony Camera and lens with urgency in this store almost two months ago and the experience has been the worst and most disappointing buying experience in my life. First, in spite of paying almost 3000€ for the products I wanted, I got charged an additional 120€ in international expenses when in the site it's advartised as having Tax included and no additional fees. Second, it took weeks for them to gather the products and tell me when and if my package had been sent, they only told me because I sent emails asking almost daily. Third, my package got lost by DHL after another 2/3 weeks. Then I contacted them and DHL here in Portugal to resolve the issue and get my refund and found out they evaluated the package in just over 100€ when they shipped it, so the DHL will only compensate them with that value for the lost package. As for me, as the paying costumer, I've been talking to them in emails for weeks trying to get my refund, and they only respond to me in the middle of the night, once per day, sometimes once per week, and they are just dragging the process of refunding, asking me to write letters, or that I have to wait 25 working days. Essentially I'm out of work because of this company, I've spent almost 3000€ to upgrade my camera for my work. At this moment I have no other camera and have been without working for months. This is the most traumatic experience in my life, and I'm very sad about this all fiasco.