Bath was scheduled for delivery on Friday 14th. Phoned to confirm it was being delivered the day before - assured it would be. Called again late Friday to ask if it was out for delivery, assured it was out for delivery. Bath wasn't delivered. Phoned on Monday and told it would now be delivered on Wednesday. Got a phone call on Tuesday to say it now wouldn't be delivered until this Friday. Still don't have the bath, fingers crossed it will arrive on Friday. So far I have arranged to be in for four days to receive the delivery - last Friday, Monday (in case it arrived then), Wednesday and this Friday. It's obvious they are just resellers and don't hold any stock so are at the whim of their suppliers as to when things do or don't get delivered. However, this isn't made clear on their website, they give the number of items in stock and when I called them they said they had the bath in stock implying they physically had it. If you have nothing better to do than wait around for orders give these guys a try, if not avoid. I actually went with them because they had better reviews than many of the other suppliers. On the plus side the customer support is always friendly.