Before you read this post just to point out and to put into perspective this is my first ever negative comment for any company I have bought from. I always give an opportunity to resolve and hardly have to do this however this is one poor company who lack any customer service skills whatsoever... Bought what I thought was a brand new £600.00 Roca Victoria N 1200mm sink unit from this company, plumbing not ready for the sink unit to be fitted, opened box few weeks later and before we were ready to hang found the bottom base was damaged badly, impossible to see when you initially open the box to inspect and confirm the goods are in good condition. Thinking this company had good customer service, turns out to be the worst ever, refused to accept any liability, promised call backs when raised matter further, refused to answer calls for three days, promised more call backs only to be told a flat "no we won't help you, it's your fault" Not sure what I'm supposed to do with this unit and what an expensive waste of money. They won't help me and blamed me for not checking? I understand if it was obvious visual damage however the damage could only be seen when you ready to hang the wall unit up. Not possible to see when you initially inspect for damage. REALLY POOR CUSTOMER SERVICE, WILL NEVER EVER BUY FROM THIS COMPANY AGAIN. HOPE PEOPLE READING THIS WILL THINK TWICE BEFORE PARTING WITH THEIR MONEY. LEFT ME FUMING WITH NO RECOURSE FOR RESOLUTION. COMPLETE WASTE OF £600.00 I HONESTLY SUSPECT WE HAVE BEEN SOLD THIS UNIT KNOWING THE DAMAGE WAS HIDDEN AND WOULD NOT BE SEEN UNLESS FITTED WITHIN THEIR 48hr GET OUT CLAUSE.