Ordering the tap online was painless. Received a call to tell me my tap would be arriving the following day and that the Courier would give me a call one hour before delivery. However two days later the tap still did not arrive. When following up to see where my tap was I was told the Courier could not find my address.... This was laughable and a joke as we are a business and our address is a high street address. A further day on after making the call still have not received the tap. Yet did receive an email to leave feedback, That you think you should make sure the customer has the goods first before asking them how satisfied they are with your service.