I ordered a Grohe Rainshower Ceiling F10, and was delivered a Rainshower F10. The difference lies in the mounting. My delivery note says Rainshower Ceiling F10 with the product code for the Rainshower F10. The company refuses to pay return costs as the claim to have delivered the correct product based on the product number. I unsuccessfully tried to convince a very rude customer services representative that as a customer I rely on the product description and product picture and cannot be expected to double check the product numbers for every oder I make. In fairness, I have to say that the person I spoke to first, before the case was handed over to customer services was very helpful and tried to exchange the product which was unfortunately not possible. Be aware, that TradeTaps relies heavily on drop shipment meaning that orders are fulfilled by third parties and make sure you double check all product numbers when you decide to order. Otherwise, you might well end up with a toilet instead of a shower. The product number counts!!