I bought what clearly appears to be advertised on Trade Taps site to be a complete toilet cistern, pan and lid. I bought it here instead of B&Q as the price was better. However, I was only delivered the cistern. I rang and spoke to their customer services and the lady undertood the issue and advised that I needed to explain in an email to them the issue. This proved to be a complete waste of my time. When you buy a toilet cistern on this site the pan is greyed out, when you buy a pan, the cistern in greyed out. When you buy a complete cistern and pan system, both parts are clearly visible. The product I bought showed the entire toilet unit giving the impression you are buying an entire toilet system. To avoid incurring wasted time and cost for both themselves and myself; I also wrote to Trade taps and offered to buy the missing toilet pan and seat from them if they charged me in total the same price that I could have bought it from B&Q for. I felt this was a fair resolution given the lady in customer services said they often price match B&Q as long as you send them evidence the product is available from them. I was really really disappointed when they wrote back and basically said no. In effect, I still have a broken unusable toilet in my house and a cistern that will not fit it. Trade Taps simply do not care about their customers. Am currently seeking legal advice and have been advised I have a very strong case in the small claims court. I feel so strongly about this that I have also provided this information to Trading Standards. In the meantime, my strong advice to anyone is that this company is a case of 'if it's too good to be true, then it definitely is'. They do not care about their customers. In my experience, as long as they have your money, they are not interested in following up any problems. Even when you are trying to meet in the middle to resolve an issue that clearly stems from their poor product descriptions, they simplydo not care. BUY FROM B&Q IT'S A LOT SAFER.