TradeInn (TI) has a wickedly large selection of apparel and outdoor equip., much of which is exotic for N. Amer. consumers as I am. Curious to test its wares I put a pair of Joma shorts and Izas sandals through their paces. A pair of ONS cargoes have been my unwanted housemate since winter '24 when TradeInn refused a takeback. Early on, the Jomas wore well for a super-competitive price. In little time (as in wks) the shorts began to shed threaded bits, telling of their drab quality. Since they were exceptionally cheap I chalked up the matter to my getting what I'd paid for. Far more dramatically the Izas let me down. Being priced rather expensively they failed spectacularly to last more than a couple mths. Week-by-week they disintegrated to such a low state I had to rush-order another brand's sandals to keep my feet off bare ground. The maddening ways of TradeInn began with the ONS cargoes in the new yr. Not fitting as I'd expected, I packed them up for return, new with tags. The co. flatly refused, citing its 30-d return window as closed. In my case the item sat at the post office for some wks before I retrieved them, a pt I made to TI. No, it steadfastly regarded the return as an impossibility, policy it told repeatedly with boilerplate email. This marked the first chink in the armor of a co. I'd once some fascination for. Further disappointment was to come. Back to the sandals, when those bit the dust in mid-summer I submitted to TI a product review of my experience on 7/20/'24. I was fair but firm in my assessmemt and expected its publication. Following the submission text appeared reading, "Your feedback is important to us, your review about this product will be revised by our experts and will be published within 5 working days." Such didn't happen. At the sandals' product p. there are indeed reviews--all scored at least 4/5 (80%+). Interestingly, my premature five-star review of the Jomas *was* published. Unless the co. cares to prove me wrong, I suspect it publishes only positive reviews in a bid to bolster sales across product lines. In this sense what's read amongst the reviews at TI is a filtered presentation. My purchases revealed the co.'s approach to customer satisfaction is a far cry from the likes of an Amazon. TradeInn looks to move merch, a rational end for a large retailer. Its aim falters, though, in retaining customers whom it dismisses past the transaction. My eroded confidence in the co. is a testament to this.