Also the worst company I have ever dealt with, I placed an order on the 5th August and paid in full. I had a confirmation email of my order and a delivery date, I then received a phone call or email (it was so long ago I can't remember which) saying the was a problem with the order (which had been accepted and paid for) the issue was that the two part corner trims I ordered they only had the internal part and not the anthracite external part. I agreed to take the order on the delivery date arranged with the missing items to be sent the next week. several calls and emails later I still haven't got the rest of my order. I did place another order and I was told the trims I was waiting for would be delivered at the same time, the sent a completely different section of trim. due to circumstances I wasn't able to contact them again until today (01/11/2021) the person I spoke to said he would check the stock and call me back. Four hours later the was no return call so I called again to be told they didn't have them in stock and he was waiting for a call from their supplier to see when they would have them available he said "I didn't call you because I didn't have an answer for you" I was then told that he would contact me before 5pm, he didn't. This company is very poor with customer relations and contact, I would not recommend them to anyone given my experience and I will never buy from this company every again. I am just thankful that the materials I ordered was for my own project, and not for a customer. because I would have ended ups with a poor reputation. another reviewer called them clowns, I think cowboys may be a better description.