When I say my complaint is ongoing with Transform, I mean it was submitted in Nov, and all that's happened so far is holding emails, and then their computers went down so they lost everyone's info... However, I do also have a known city newspaper onside, interested in this cowboy company-swings and roundabouts! **EVERYONE WITH A BAD EXPERIENCE - REPORT TO WAYCHDOG AND TRADING STANDARDS. WITH THE COLLATED INFO, SOMETHING CAN GET DONE!** My Surgery Day - Manchester Pines Hospital - 26th August 2020. I was told my surgery would be at 12pm, I was there for 11.30am. My partner and I had travelled by train, we don't drive. He couldn't join due to Covid restrictions, we said bye and off he went to kill time until he could come get me. I was signed in and shown up to the ward by a nice bloke, just after 12pm. I was shown my room, asked to shower with a certain soap, put on a gown, and I'd be picked up by a nurse shortly. And then that was it - Nothing. I was just left there... For 8 hours in total. The door had been closed, I was just in my 4 walls, left to wonder. I'd ring my partner periodically, concerned he was wandering solo around Manchester. Staff weren't communicating with me. Was I on a list? If I at least knew that, I could have planned around it. I'd pop my head out of the door, asking for info, and get told to wait in my room and someone would be sent. Every time I'd ask the nurses taking my vitals what was happening, they'd just shrug me off and tell me, "soon". It wasn't "soon". It was another 2, 3, 4 hours...until it was pushing 6pm. In came the surgeon himself, Dr Mahdi. Said I was next, gave me another cluster of paperwork to sign. He seemed flustered. The whole thing then, smelt like trying to squeeze extra surgeries in after the postponements due to Covid. It showed. But this was it - I was next. I let my partner know. It was dark now, and I was worried about him being in Manchester alone. He was furious at the staff's neglect. The anaesthetist came in for about 10 seconds, just to introduce himself, then disappeared. I now know that he was supposed to give me a full run down of what will happen before I went in to theatre. I even have the paperwork given by Transform, saying the topics he should've covered. Another 45mins further, Dr Mahdi appeared again, flustered, begging me to let another lady have her surgery first, she was "quite distressed". I said as long as this was still happening for me, I'd give my spot, despite being pretty distressed myself. He promised. Again I was left waiting, closer to 8pm now. None of the nurses cared about me crying in my doorway. They just carried on past me, like they saw this all of the time. Then, a new nurse walks in. Says I can't have my surgery today. It's too late, the staff are going home, it'd be unsafe to carry it out. Obviously I hit the roof, probably saying how unacceptable the whole ordeal had been. She told me to wait, and then disappeared. I stood in the doorway in tears, waiting like before, and some nurse that I had never seen before, walked past me, giggled, and told me to "chill". Unbelievable. Dr Mahdi then ran in, saying not to worry, he'd convinced a few staff to stay later, and that they can just about fit me in...What a mess. I just about managed to get my partner booked in to a hotel for the night. I guessed I was going to be too out-of-it for us to make it home. Of course, it would have been lovely to have actually heard that advice from one of the staff..! 😂 I had told at least 3 of them about my situation. I was told by nurse Jackie that I could have a refund for the hotel payment, as it shouldn't have happened. She gave me the ward telephone number. I've since left 3 voice mails and have never been called back. Out of all of this shambles, the one thing that did go well for me, has been the surgery itself. My new boobs are perfect. As for AFTERCARE..? I was told, right from the start, to be free to see the surgeon at 6weeks postsurgery, to see how I was healing. I was told at my 2-week dressing-change, that this might get pushed to 8 weeks, due to catching up after the lockdown... ...To this day? 5 MONTHS healed? Not. One. Phone. Call. Not a single phone call, from anyone, to see how I was. The cherry on top? It turns out that 1-2weeks post-surgery, specific breast massage is REALLY important, to prevent capsular contraction - NO ONE AT ANY POINT TOLD ME THIS. Not in the clinic appointments, not in the hospital... I found out on Google while I was looking up my own aftercare!! On the 4th attempt at Transform's diabolical phone lines, I finally got through to the clinic, to which their response was..."No one ever told you...?" I remember sitting at the initial consultation, the affirmation that all my aftercare would be included in the price. And just now, I've had a call, 5months healed, asking to sign off with the surgeon! I've declined to sign anything, until my complaint is resolved. There are so many bad reviews, but more unreported in the RealSelf and Mya forums. Avoid!