I was told by the lady on the phone that the derma roller would help with my hyper pigmentation. An appointment was made at the Hale clinic for a consultation and the procedure. I arrived for the consultation only to be told, the drama roller wouldn't help with hyper pigmentation and I would need a 25% TCA peel. For this I would have to pay a £50 consultation fee and go to the Pines Clinic. The Hale clinic didn't know the price of the 25% TCA peel so I rang the Pines when I got home. I was told they don't do a 25% peel, only a 15% peel. I informed the lady I had been specifically told they do a 25% one. The lady said she would get someone called Maria to phone me back. I didn't get a call back so phoned 2 later only to be told Maria was busy and would phone me back. Again no call. I have used transform in the past but wouldn't use them again as I feel they have gone down hill and the customer service is poor.