Absolutely shocking company and service I booked in to have a procedure and due to a health condition and also the fact my advisor laura jellyman made absolutely no contact with me whatsoever,I wanted to cancel Nothing was explained properly and the payments didn't add up.i wasn't sure on what to pay and when to pay it,I was promised surgery dates that were being pushed back and whenever I'd email her or ring her,her phone would ring through or I would get no response.voicemails were left,txt messages etc all just because I had a couple of questions that weren't explained properly and wanted my mind putting at rest.another thing was that Laura's attitude was that she didn't care,she was eating food while on the phone to me,couldn't wait to get off the phone and rushed everything. She would keep saying "don't worry hannah" but the way she was had me no choice but to worry.i would call transform and they would say "they can't help" and revert me back to laura this was SO frustrating as I was nervous about my surgery and wanted that peice of mind and reassurance.....I feel once I had paid my £500 deposit she didn't want to know and got zero support When I cancelled,I was told that I was in my 14 day cooling off period and they would honour my refund.4 weeks on ,nothing in my account so had to call over 10 times to get through to someone to tell me the refunds department would call .e back.when the refunds department ,4 days later,called me back they then said at no suprise to me"they couldn't help either?!?!?!?!" I have now been told my refund was only processed FIVE DAYS AGO! And I now have to wait another 3 weeks for it.now I'm still awaiting another pointless callback from the refunds team. This company is a joke and dont waste your money with them.go with a company that can offer good communication support and guidance throughout your journey. I will certainly be escalating this as a formal complaint and will be requesting compensation