After having to wait more than 10 minutes on the lift to get to the floor, we arrived to a shouting match at the reception, which staff looked very unprofessional rolling their eyes at the lady who was clearly upset. So after managing to speak to the receptionist we sat and waited before being taken to see the member of staff about the laser hair removal, was completly dismissive due to my hair colour (natural red) yet at to point did she feel the hair nor did she look at it under a light, or see would have seen that the hair is brown. Then she tells my mum she can have laser and then says no because at this point she has just read the book we had to fill out. Took more time to dismiss, diss and trash other methods and profeasionals rather than their own product. Found it very unprofessional from before we even walked in to the minute we walked out.