Everyone is very welcoming and professional. Maria remembers you and listens to your requirements. The setting at the Pines is a bit of a faff to get to, and I definitely preferred the Bowdon clinic. My only criticism is that the pricing structure for Botox is such that it is easy to have too much and be left with the 'frozen face' look. For example, I have a frown line and a few small wrinkles on my forehead. Instead of being able to have just a few injections in what I call the 'triangle', I had to pay for two areas, which means that the centre of my forehead was frozen solid, resulting in Dr Spock brows. Julie did recommend that I came back in two weeks to have a small amount of Botox over my eyebrows, but I don't like the effect that a frozen forehead has on my eyelids. I would suggest pricing Botox per number of injections rather than 'areas', not for everyone, but for those that wanted less, rather than more. Sue.