In 2019 I had breast Surgery by Dr Renato Zaccheddu under Hospital group. My surgeon was wonderful, my surgery went well and I was really happy with my results. Unfortunatelly i started experiencing uncomfortable pain in one of my breasts towards the end of 2021. I tried to contact Hospital group few months later as the pain did not subside. I was made aware that Hospital group had emerged into Transform, therefore I would be dealing with them from now on. I called the Manchester branch at Transform and managed to get an appointment with a Dr for a check up, which unfortunatelly I had to cancel after falling ill with Covid. Several weeks later I called again and spoke to a lady called Mary on reception to reschedule my appointment. Mary told me she was not able to get me an appointment. I was told to see my GP and get a referral to a breast clinic where I had to undergo a scan for any potential underlying issues. I felt I was not met with the same respect or empathy after speaking with Mary, And I only remember her name as I had rang several times to get throught to somone else aiming to get an appointment, but each time Mary answered and she was not willing to give me one, untill I got answers from the referral. I went to see my GP and waited to be referred to a breast clinic. Which took a long while. I was frustrated as this was not necessary in the first place. While I was waiting I messaged my surgeon that did my operation who was now working In Milan and was happy to see me there straight away if i was to fly over. I explained my situation to which he replied that only a Dr after a consultation at Transform should have referred me to a breast clinic if he thought this was necessary, not a receptionist. Later on in the year of 2022 I finally managed to get an appointment at Transform after getting all clear from the breast clinic. I was met by Mr Cheema, who was late for my appointment, investigated me briefly and basically told me there was nothing wrong (my sergion Dr Zaccheddu, had said by the looks of it the implant could have flipped, proof can be provided.) This was not mentioned in my meeting with Mr Cheema, he told me if i wanted a revision surgery there would be a 50/50 chance that it would subside the pain. I felt rushed and pushed out of the door, as I was still asking questions and he told me to continue with the nurse as he had another appointment. The nurse told me that if I wanted a revision I would not be covered by Tranform. That I had gone over my 3 year "warranty period". I feel that the care and customer support I received with Hospital group was second to none, whereas dealing with Tranform was a totally different story. I would have still been under Warranty if my time would have not been jeopardised by Mary. Someone who is not a health practitioner but a surgery receptionist. As the pain still continues I can honestly say I have had a very unpleasant experience. I had hoped to have been treated with more care. Since dealing with Transform and sharing my story with other people I have come across other Transform patients who also have had terrible experiences. I paid more money to have warranty I should have been treated better. The company "policies" if that's what you can call it.. have been designed to not treat those who have already undergone and paid for their surgery. Very disappointing.